100% Uptime Guarantee

When choosing your hosting partner, it’s important to understand the underlying network, data center infrastructure, support staff qualifications and ultimately the enterprise you are investing with.

UltraComfort

Pandela is owned by Momentum Advanced Solutions which means piece of mind.  Combined with all of its subsidiaries, it manages over 2,000 customer’s web sites and dedicated servers including many Fortune 1,000 and Alexa ranked corporations.  Our data centers are exclusively managed by our own staff and not shared with any other parties – this means that we do not collocate at another hosting companies site.  Each data center has UPS backup, ample generation with no less than 1.3 megawatt of backup power in any location.  Further, each data center is purpose built which means that all applications running are safe and secure which include monitoring for physical intrusion, environmental such as temperature, fire, water and more.

For those applications that require extra electrical or cooling needs, Pandela can offer high density server facilities as well.

All Momentum companies, including Pandela share a SAS-70 Certification which is the industries highest level of process and security achievement and allows the most discriminating financial or health institution to host at any of our facilities.  It also means that we operate with very discriminating processes which include ITIL trained staff members.  Further, of our more than 150 employees, many staff members are Cisco certified for networks, Citrix, VMWare, HP, Sun, Oracle and Microsoft Gold certified to support our most discerning customers.

Our networks are also best of breed.  We manage our own networks with a staff that are on site in our network operations center 7x24x365.  We use technology like HP Openview and other tools to monitor networks and if requested, systems and environments.  Managed by multiple Cisco Core Routers and Switches providing multiple gigabit of fiber traffic to flow comfortably.

Guarantee provides comfort on network and power availability.  For details, review our Service Level Agreement.

Guarantee Details

  • 100% Network and Power Uptime Availability Guarantee
  • Up to 100% Credits on Monthly Fees
  • 2-Hour Commencement of Onsite Data Resources, if required